Peak Season Readiness
The festive season brings surges in orders, tight delivery windows, and customer expectations at an all-time high. This playbook covers capacity planning, multi-carrier routing, and proactive customer communication.
Capacity Planning
Forecast demand using last year's data and marketing calendars. Pre-book capacity with carriers and align cut-off times.
Multi-Carrier Strategy
Use multiple carriers to balance service levels, costs, and routes. Route dynamically based on SLA, pincodes, and network performance.
Customer Experience
Send proactive notifications and offer self-service tracking to reduce WISMO tickets.